Warranty / Cancellation Policy

Warranty policy

Warranty policy ensures that your product is protected against any defects in material, design and/or workmanship after purchase of the product. On selected products and in instances where outdoorgearsuae.com is considered the seller, warranty repairs will be carried out at outdoorgearsuae.com authorized service centres. In instances where a product is bought through a seller that is not outdoorgearsuae.com, the terms of the respective seller’s warranty will apply.

The warranty is not applicable to cases other than defects in material, design and/or workmanship. Warranty obligations are limited to repair of defective product or replacement of the defective part, or replacement or refund according to market price of the product itself (such decision at the product seller’s discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

In cases where outdoorgearsuae.com are considered the seller, a twelve (12) month warranty will be provided for eligible items purchased within UAE. Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In the event that your product cannot be repaired but is still under the manufacturer's warranty, we'll issue a replacement or, if a replacement isn't available, you'll be refunded in full.

Cancellation Policy

Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 10 days for the refund transfer to be completed.